CASE STUDY 8: HOUSTON DENTAL SPECIALISTS
Initial Challenges:
- Complex multi-specialty scheduling
- Referral management issues
- Inter-department communication
- Patient follow-up gaps
Results:
- 68% increase in specialist referral acceptance
- $420,000 additional annual revenue
- 50% reduction in scheduling errors
- 55% increase in patient satisfaction
- 85% improvement in inter-department coordination
Implementation Focus:
- Specialty coordination system
- Automated referral management
- Department communication protocols
- Patient journey tracking
