CASE STUDY 2: MANHATTAN SMILE DESIGN
Initial Challenges:
- High administrative overhead
- Inconsistent patient communication
- Manual scheduling inefficiencies
- Limited growth capacity
Implementation:
- Full system integration
- Custom workflow development
- Staff training program
- Patient communication protocols
Measured Results:
- $680,000 revenue increase
- 30% reduction in missed appointments
- 45% increase in patient referrals
- 40% reduction in administrative costs
- 92% patient satisfaction rate
Timeline & Milestones:
- Month 1-2: Integration and training
- Month 3: Workflow optimization
- Month 4: Revenue growth begins
- Month 6: Full ROI achieved
