FAQ’S
1. What makes your AI solution different from other practice management tools?
Our AI assistants provide true intelligence, not just automation. They learn your practice preferences, adapt to your protocols, and provide genuine interaction with patients, going far beyond simple chatbots or scheduling tools.
2. How long has your system been in use?
Our AI system has been successfully operating in over 500 practices across the United States for the past 5 years, with continuous improvements and updates based on real-world feedback.
3. What size practice is this suitable for?
Our solutions scale effectively from single-practitioner offices to large multi-location practices. We offer different packages to suit practices of all sizes.
4. How long does implementation take?
Typical implementation takes 4 – 6 weeks from sign-up to go-live, with minimal disruption to your practice operations.
5. What practice management systems do you integrate with?
We integrate with all major dental practice management software including Dentrix, Eaglesoft, Open Dental, and others. Custom integrations are available if needed.
6. Will this work with our existing phone system?
Yes, our system integrates with all modern phone systems and can work with traditional systems through our VoIP bridge technology.
7. What happens if there's an internet outage?
Our system includes redundancy protocols and failover systems to ensure continuous operation, with backup communication channels automatically activated if needed.
8. How secure is the system?
We employ bank-grade encryption, secure data centers, and maintain full HIPAA compliance with regular security audits.
9. Can the AI assistants handle complex scheduling?
Yes, our AI understands complex scheduling rules, provider preferences, procedure times, and can manage multiple providers and locations simultaneously.
10. How do the AI assistants handle emergency calls?
The AI can identify emergency situations through keyword recognition and sentiment analysis, prioritizing these calls and following your practice’s emergency protocols.
11. Can the AI assistants speak multiple languages?
Yes, our AI assistants are fluent in multiple languages and can switch languages mid-conversation based on patient preference.
12. How do patients react to AI assistants?
Our data shows a 98% patient satisfaction rate, with many patients preferring the immediate response times and 24/7 availability.
13. What ROI can we expect?
Most practices see positive ROI within 3-4 months. Typical first-year results include:
– 30-40% reduction in missed appointments
– 25-35% decrease in administrative costs
– 20-30% improvement in treatment acceptance rates
14. Are there any hidden costs?
No, our pricing is transparent with no hidden fees. All necessary training, support, and updates are included in your subscription.
15. What's included in the implementation?
Implementation includes full system integration, staff training, customization to your practice protocols, and ongoing support.
16. What kind of training do you provide?
We provide comprehensive initial training for all team members, ongoing support, and regular updates as new features are released.
17. What support is available?
We offer 24/7 technical support through multiple channels, with dedicated success managers for premium packages.
18. How often are systems updated?
Updates are performed regularly outside practice hours, with zero disruption to service. All updates are automatic and included in your subscription.
19. Can we customize the AI responses?
Yes, all AI assistants are fully customizable to match your practice’s tone, style, and protocols.
20. What if we need help after hours?
Our support team is available 24/7, ensuring you always have access to technical assistance when needed.
